Terms of service

Account approval

We only sell to registered professionals. All accounts must be manually approved before an order can be placed. To apply, please complete the online account creation process and wait for us to approve or reject your application. Rejected applications will not receive further communication. Strictly no order placed by someone not approved by our services in the first place will be processed; any such order will be deemed incorrect and will not be fulfilled.

Sales taxes

For our Australian and New-Zealand Customers, GST applies. Foreign countries: all applicable customs duties and taxes are the Customer’s responsibility

Minimum orders

Because of the high cost of entering and processing, packaging, and billing for each order, we have found it necessary to establish a minimum order level of AU$50.00 or the corresponding amount in USD and EUR, not including taxes and shipping fees. Orders for less than this amount can be honoured and processed, however, they will be subject to a AU$20.00 handling charge.

Order refunds

Orders that are placed incorrectly or that cannot be fulfilled will be refunded. Any order paid by credit or debit card that requires a refund will incur a processing fee.

Late Payment Fees

For orders that remain unpaid for more than 30 days after billing, a late payment fee of 5% per month will apply. This fee will be calculated monthly from the billing date until the full payment is received. Please ensure timely payment to avoid additional charges.

Prices and payments

Due to the foreign price fluctuations for raw materials and supplies, as well as fluctuating foreign exchange rates, be advised that all prices and specifications are subject to change without notice.

Lost or damaged goods

All merchandise is inspected before dispatch. The responsibility of goods passes to the customer on delivery to common carrier. Therefore, before accepting any shipment, please check it carefully, making a note of any apparent loss or damage. The carrier, usually the Postal Service, is responsible for any damage, concealed or otherwise. Damage claims must be instituted immediately, directly with the carrier by the recipient. We will assist in substantiating a claim. Shipping companies require that you retain original packing and freight bills for inspection.

Liability

Australia Piano Supply or its owners shall not be responsible for damage or loss, direct or indirect, including third party loss, or loss of profits, arising out of the purchase and use of our products. The liability of Australia Piano Supply for any loss or damage arising from the purchase and use of its products, shall be limited to the replacement of the item or return of the purchase price. By placing an order, the buyer accepts the above terms of sale and agrees that they constitute the entire arrangement between the buyer and Australia Piano Supply.

Shipping

Shipping charges are determined based on factors such as package weight, size, and destination. Unless specific shipping instructions are provided, we will opt for the most cost-effective shipping route. Our default shipping method is Australia Post, and options for Post insurance and FedEx are available upon request. However, please be aware that FedEx shipments often involve higher costs compared to Postal Service. Any Customs and import fees remain the responsibility of the Customer. In cases where shipments are misdirected due to factors beyond our control, applicable charges will be billed to you as per carrier policies.

While we aim to provide automated shipping fee calculations during the ordering process, it's important to note that these calculations may not always be 100% accurate. We apologize for any inconvenience this may cause. In situations where the shipping charges during checkout are inadequate to cover your order, we will promptly contact you to issue an additional invoice.